FAQ

How do I contact Customer Service?

Our customer service line can be reached by e-mail at info@sesto-senso.com

Do you have a catalog? Do you have a physical store that I can visit?

We are strictly an on-line retailer ~ we do not offer print catalogs or wholesale pricing, nor do we have information as to other stores which carry the same products as we.

Is my credit card information safe?

You may place your order on our site through a SECURE SERVER. This server allows our shopping system to "go secure" whenever any sensitive information will be exchanged between your computer and ours. In order to assure that data exchanged over this secure connection is encrypted, you must be using a browser that supports SSL (Secure Socket Layer) transmission.

What forms of payment do you accept?

In the United States, Sesto Senso accepts the following major credit cards: VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS

When will my order be shipped?

All orders for in-stock items placed on Monday through Friday before 12:00pm EST are shipped the same day. Weekends and Postal Holidays excluded. If an item is out of stock when the order is placed,you will be notified as soon as possible. Please note, we cannot ship international gift orders. Orders must be shipped to the person placing the order. Because of their Hazardous cargo status, we are unable to ship Aftershaves and Colognes outside of the U.S. Sorry.

I received my order, but one of the products was damaged. What do I do?

Sesto Senso fully insures the contents and value of all packages, however, we assume no responsibility for merchandise damaged in transit. All claims must be filed directly with the common carrier. If you receive a package that is damaged, please contact the carrier immediately for a full refund. If damages are sustained, please hold the original shipping carton and call the shipper immediately for inspection and claim. If you are having problems with merchandise damaged in transit, and have tried in good faith to resolve these matters, Sesto Senso will intervene on your behalf.

I am not happy with my purchase. Can I make a return?

Customer satisfaction is our number one goal. If you are not happy with any purchase we will exchange it or refund your money - no problem. We will refund you the price of the unopened product(s) upon receiving the item(s). Items must be received in a resalable condition. Opened items can be returned for a store credit, only. Damaged items will be replaced with an identical product. Items received as a gift (paid for by someone other than yourself) can be exchanged or returned for a store credit. NOTE: Because of their personal nature, we cannot accept returns of razors or razor blades. Please make your selection carefully. Please contact our Customer Service department before sending anything back to us via email at info@sesto-senso.com For faster processing of your return, please follow the steps outlined below - 1. Contact Sesto Senso Customer Service within 30 days of receiving your order to let us know you will be making a return. Email us at info@sesto-senso.com. 2. We'll give you a Return Authorization Number. Please write this number on the outside of your shipping box and address the box to - SESTO SENSO Returns, 1206 Markel Circle, Frederick, Maryland 21702-1104. 3. Please send your return packages via UPS or U.S. Poatal Service Insured. Insurance protects you in case the items are damaged or lost in transit. 4. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice. IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in resalable condition for a refund. Once we receive your Return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). If you paid by credit card, we will charge-back the amount to your credit card -- if you paid by check or money order, we will mail you a check. If you are returning an item because it arrived damaged, we will also refund you the shipping costs to return the item to us. Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.

Do you ever offer sales?

Every month, we offer sale and clearance items from from our fabulous array of products. We cannot accept returns on clearance items. Additionally if a clearance item is sold out, there will be no back order on this item as stock is limited to what is on hand.

An item I ordered was placed on backorder; what does that mean?

Sesto Senso keeps a large inventory, however, upon occasion our suppliers can't always get our stock shipments to us in time, so we do run into a back order situation. If this happens, you will be notified via email. Depending on your order and when we expect the backorder item to ship, we may ship out the other items in your order. We will then follow with the backorder, at no additional shipping charge to you.

Do you offer gift wrapping?

Sesto Senso will be happy to gift wrap your order, free of charge, on a request-basis only. To request gift wrapping, simply enter the words "Gift Wrap" in the "Ordering Instructions" box of the shopping cart, or contact us at info@sesto-senso.com and we will do our best to accommodate your request. Please note, however, during the busy Holiday season, gift wrapping may delay your order by one day.